Customer Data Privacy Policy

At Santhika Retreat Center, we take your privacy seriously. This privacy policy outlines how we collect, use, protect, and disclose your personal information when you interact with our website. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect personal information that you provide to us when you make a booking, sign up for our newsletter, or engage with our services. This may include:

Personal Identification Information: Name, email address, phone number, address, and other contact details.
Payment Information: Credit card details and billing information for booking and payments.
Booking Details: Dates of stays, services requested, dietary preferences, and any other preferences you provide for your retreat.
Communication Information: Any information provided through inquiries, email communications, or feedback.

2. How We Use Your Information

We use your personal information for the following purposes:

To process and confirm bookings, payments, and reservations.
To communicate important updates regarding your stay, retreat details, or other services.
To respond to your inquiries and provide customer support.
To improve the services we offer by analyzing usage patterns and feedback.
To send you promotional materials, newsletters, and offers, provided you have given consent.

3. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information when you make a booking or access your personal data:

Secure Website: Our website uses SSL (Secure Socket Layer) encryption to protect sensitive data during transmission.
Data Access Controls: Access to your personal information is restricted to authorized personnel only.
Third-Party Service Providers: We work with trusted third-party vendors to process payments and manage communications, but they are contractually obligated to keep your data secure.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following cases:

With Service Providers: To fulfill your booking, process payments, and provide requested services (e.g., accommodation, tours, and treatments).
Legal Requirements: If required by law or necessary for the protection of our rights, we may disclose your information to comply with legal processes or protect our interests.

5. Your Rights

You have the right to:

Access: Request access to the personal data we hold about you.
Correction: Request corrections to any incorrect or incomplete information.
Deletion: Request deletion of your personal data (subject to certain legal restrictions).
Opt-Out: Opt-out of receiving promotional emails or marketing communications by following the unsubscribe instructions in the emails.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us analyze website traffic, improve site functionality, and tailor content to your interests. You can adjust your browser settings to refuse cookies, but this may affect your ability to use some features of the website.

7. Changes to the Privacy Policy

We reserve the right to update or modify this privacy policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting.

8. Contact Us

If you have any questions or concerns about this privacy policy, or if you wish to exercise any of your rights, please contact us at:

Santhika Retreat Center
support@santhikaretreatcenter.com
+62 857 3840 8200
Jl. Kamboja, Kaliasem, Banjar, Buleleng, Bali, 81152